Course catalogue

Written communications are a necessary part of a manager’s daily work. Whether responding to emails, composing performance reviews for team members, editing an industry report, or crafting a letter to a client, you probably spend a lot of time on writing. For some people, this work comes naturally, but for others, it can be a chore. Becoming a strong writer takes time and practice. But the benefits are worth the effort. As you improve, you’ll be able to structure and “sell” your ideas more easily and your messages will be better received. Let’s look at some fundamental guidelines you can use to make your writing more powerful and effective.

• Learn the importance of thinking before writing   

• Write conversationally     

• Use active voice in your sentences

Performance management ensures that the day-to-day activities are focused towards achieving organizational goals. In this lesson, you will learn about setting SMART goals by implementing the SMART model. Whether you are using the SMART model to define the specifics of a small business goal or to manage an enterprise-wide project, you will find that this system lends clarity, focus, and flexibility to the art of goal setting.

• Explain SMART goals

• Identify SMART goal benefits and examples

Coaching is a process that can be customized to meet the needs of the trainee. This process seeks to raise the workforce awareness toward their current style of work and behavior. It helps them strengthen their uniqueness optimally. It provides with different tools and strategies that help them achieve their individual goals faster. Coaching is the process that guides an individual to maximize the productivity seamlessly so as to achieve more in less. This helps them reach their personal and professional goals at the earliest.

• Recall the ""What, Why, Where, and How"" of an effective coaching 

• Describe the three-step approach to better coaching

All teams need coaches. That’s how they get better. Your role as the leader of a high-performing team is to provide the training, resources, coaching, and support they need—as individuals and as a team—so that they can grow in their abilities, and perform as efficiently and dynamically as possible. Because of today’s constantly evolving business environment, every individual, regardless of position or experience, needs ongoing training and coaching. Knowing which tools, training opportunities, and coaching methods work for each individual is critical. Research by Accenture found that 31% of employees left their jobs because they don’t like their boss; another 31% cited lack of empowerment as their reason for leaving. This lesson will help you build robust coaching connections and a toolkit that will help you develop your team’s skills, coach them to personal and professional success, and build a culture of growth and continuous improvement.

• Define the training needs for your team  

• Provide coaching to your team   

• Create growth opportunities for your team

As it’s important for leaders to give constructive feedback, in order to help their employees grow, develop their skills, confidence etc.. which results in organizational growth. Similarly, It’s important for an individual to ask for feedback instead of waiting to receive it. Start thinking of feedback as the fuel for your professional growth. In fact, set a goal to solicit feedback regularly instead of waiting for it to come to you. When you begin to see the value in regular feedback, your manager will find it easier to deliver, and—using these strategies—you’ll find it easier to receive, assess, and apply. Let’s take a look at how you can ensure that your future performance conversations are positive and productive.

• Examine the necessity to change your perspective towards feedback

• Identify the behaviors of receiving feedback

• Assess the ways of responding to feedback

Failing organizations are usually over-managed and under-led.

-Warren G. Bennis 

Leaders, who spend more time managing their employees than leading them are less likely to achieve the top performance they seek because they focus on controlling employees and their tasks to accomplish a goal.

• Define leadership and management 

• Identify the hallmarks of action-based leadership 

• Differentiate between supervisory and leadership tasks 

• Describe an effective team leader

You’ve leveraged your education, professional experience, hard work, and business abilities to get to this point in your career. Now you’re responsible for leading a team in achieving your firm’s target goals and objectives. Did you know that there’s another skill that will be critical to your continued success and advancement? It’s called Emotional Intelligence (EQ), and it’s a big business topic these days.

• State the emotional intelligence model 

• List the benefits of emotional intelligence

In this lesson, we will study the first two steps of Goleman’s four components of emotional intelligence, self-awareness, and self-management. As per Goleman, self-awareness is the building block of all other competencies. Without recognizing what you are feeling, you cannot proceed to other competencies. It helps you to handle your emotions in order to avoid its interference in work and use these emotions to facilitate and recover from emotional distress. Self-management flows from self-awareness. It helps to understand situations from others’ perspective and to cultivate relationships.

• Manage yourself through self-awareness 

• Establish self-control through self-management

It is a law of nature, if you work with people, you’re going to have conflict. When people with different viewpoints, backgrounds, personalities, work ethics, and industry experience come together, discord and differences of opinion are inevitable. Wise leaders accept that conflict is a part of work, they anticipate it, and they have a plan to address it. Effective conflict resolution takes practice. You may want to ask an experienced colleague, your HR department, or your manager for suggestions on dealing with this issue. Just realize that while you can’t avoid conflict entirely, you can establish an environment and a process that minimize the damage conflict can cause. 

If managed well, conflict can lead to innovation, stronger teams, and greater personal development—for you and your employees. 

• Become aware of workplace conflicts 

• Set a protocol to handle conflicts

As with many business practices, hiring techniques have been affected dramatically by the Internet. “Surprise” interview questions are now available on hiring websites, such as Glassdoor.com and Indeed.com. Candidates can practice their responses via video coaching until they are tweaked to perfection. And in the current job environment, the competition for great employees is strong. You have to move quickly and analyze swiftly to capture the best candidates for your organization.       

This video discusses some pre-interview, interview, and post-interview guidelines that will help you design and develop a winning hiring process. We begin with what to do before you’ve even met your ideal candidate and progress all the way to planning for their successful post-hire on-boarding and retention. 

• List the pre-interview tasks   

• Prepare for the interview  

• Identify the post-interview tasks