Oil and Gas

Course catalogue

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Course code: DP-2267
Course type: E-learning course
Duration: Not set
Language: Norsk
Price: NOK 450,-

E-læringskurset gir deg en opplevelsesrik og praktisk opplæring i den digitale notatblokken OneNote 2016. En kombinasjon av videoer, teori, eksempler, oppskrifter og tester gjør det enkelt å lære seg de nye funksjonene og verktøyene. E-læringskurset inneholder 52 opplæringsvideoer.

E-læringskurset er tilpasset Office 365.

Testene i e-læringskurset måler kunnskap før, under og etter opplæringen. Når ettertesten er bestått får du tilgang til et kursbevis i PDF-format som enkelt kan lagres eller skrives ut.

 

Innhold:

- Før du starter

- Notater

- Innholdselementer

- Outlook

- Søking

- Delte notatblokker

- Mobilappen

Course code: DP-2264
Course type: E-learning course
Duration: Not set
Language: Norsk
Price: NOK 450,-

E-læringskurset gir deg en opplevelsesrik og praktisk opplæring i presentasjonsprogrammet PowerPoint 2016. En kombinasjon av videoer, teori, oppskrifter, oppgaver og tester gjør det enkelt å lære seg de nye funksjonene og verktøyene. En komplett e-læring med både grunnleggende og videregående emner. E-læringskurset inneholder 82 opplæringsvideoer.

E-læringskurset er tilpasset Office 365.

Testene i e-læringskurset måler kunnskap før, under og etter opplæringen. Når ettertesten er bestått får du tilgang til et kursbevis i PDF-format som enkelt kan lagres eller skrives ut.

 

Innhold:

- Før du starter

- Utforming

- Tekst

- Bilder

- Figurer

- SmartArt-grafikk

- Diagram

- Tabeller

- Medier

- Framvisning

Course code: TQ_052
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Your day-to-day ability to genuinely connect and work well with others is the key to long-term career success. Especially in today’s work environment, where cross-unit, cross-functional, and even cross-organizational teams abound, those with strong interpersonal skills have a decided advantage. And you don’t have to be the stereotypical extroverted salesperson to possess these kinds of skills. Anyone can learn and practice how to interact with others in positive and productive ways. Whether you are collaborating with colleagues, attending a conference of industry peers, or chatting with a team member one-on-one, well-developed people skills give you the opportunity to build stronger relationships, foster goodwill, and cultivate influence with others.

 

• Manage business relationships   

• Work collaboratively with your team    

• Manage disagreement with colleagues

Course code: DP-2255
Course type: E-learning course
Duration: 7 hours
Language: Norwegian
Price: NOK 450,-

E-læringskurset gir deg en opplevelsesrik og praktisk opplæring i Outlook 2013. En kombinasjon av videoer, teori, oppskrifter, oppgaver og tester gjør det enkelt å lære seg de nye funksjonene. E-læringskurset inneholder 43 opplærings-videoer.

 

Course Content

- Sending av meldinger 

- Behandling av meldinger 

- Kalender 

- Personer 

- Oppgaver og notater

Course code: TQ_088
Course type: E-learning course
Duration: 15 MInutes
Language: English
Price: GBP 15,-

The simplest definition of diversity is “a range or variety of different things”. In the context of D&I, diversity refers to “the traits and characteristics that make people unique” which include (but are not limited to) race, ethnicity, age, gender, socio-economic class, ability, sexual orientation, and nationality. The summation of these variables combine to create life experiences which shape how a person solves problems, creates, and assesses risk. These are examples of “diversity of thinking” which yields direct and indirect benefits that are foundational to the business case for investments in D&I initiatives.

 

An inclusive environment is one in which “all individuals are treated fairly and respectfully, feel welcome, have equal access to opportunities and resources, and can contribute fully to the organization’s success.”

 

• What are strategies to improve D&I initiatives?

• What is the business case for D&I?

• What are the gaps in the business case for D&I?

 

Course code: TQ_075
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Teams are the backbone of contemporary business life. Executive teams, work teams, cross-functional teams, high-performance teams, and project teams serve a variety of purposes, but they all have the same goal: to solidify the organization’s competitive advantage in the marketplace. 

Cross-functional team leaders draw individuals from departments across the organization to address a particular problem. They might select development engineers, marketing professionals, sales people, legal experts, customer service managers, accountants, and HR executives to apply their various talents to accomplish the goal. The concept is powerful. But this mix of diverse skill sets, professional experience, and personalities also comes with challenges—and you need to manage the team carefully in order to maximize its potential for success.

 

• State the challenges of handling a diverse team 

• List the ways to manage these challenges 

• Apply the strategies to leverage the power of your team

Course code: TQ_106
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

The journey of a successful leader begins with both personal and professional development. Leaders stay on top of their industry and economy. They are future-focused, positive, and strong communicators. Leaders spend time in self-reflection and education, learning how to maximize their strengths and improve their weaknesses. They study best practices for working with others and know how to get the most out of their employees. They combine these knowledges to guide their organization. Leaders pursue goals persistently. They are open-minded and flexible in their approaches, encourage team members to embrace innovative thinking, and cultivate an environment of positive work culture. They develop team members through coaching, delegating, and mentoring. They also model and inculcate behaviors they want their employees to have, such as integrity, strong communication skills, innovation, emotional intelligence, strategic decision-making, confidence, and vision. Above all, a successful leader provides clarity of purpose, direction, and support, so that everyone succeeds as they work to achieve common goals.

 

• Demonstrate excellence in business strategy

• Apply essential personality characteristics

• Build critical people skills required to achieve goals

 

Course code: TQ_097
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Conflict always creates uneasiness in the minds of employees and organizations. Conflict can involve sore emotions and impend relationships. Leaders experience the same emotional distress while handling a conflict situation. The most difficult situation a leader deals with is conflict management. It is observed that ill-managed conflict creates huge costs in the form of time expenditure, higher attrition, legal implications, etc. It also lowers productivity. When people are involved in conflict, they begin to recoil, stop sharing information, and take fewer risks. The result can be poor decision making. Low morale and strained working relationships can cause stress and drain employees’ energy to focus on being creative and productive. In this lesson, you will learn to deal with situational conflict.

 

• Identify the five stages of organizational conflict  

• Name the five styles of conflict management   

• Interpret when to use the different styles of conflict management

Course code: TQ_079
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Your success as a businessperson will be greatly affected by the professional relationships you cultivate. Interpersonal skills are the cornerstone of developing these associations, so it is important to assess your abilities to communicate clearly and empathetically and to listen well. The most effective and satisfying relationships are based on a genuine and mutual desire to get to know and help others. When you focus on adding value to your business connections, you will build a network that is both personally satisfying and professionally beneficial.

 

• Identify foundational skills required to build a strong interpersonal relationship

• Develop methods of building business partnerships

• Enlist keys to networking

 

Course code: OSB-100
Course type: E-learning course
Duration: 15 minutes
Language: English
Price: NOK 200,-

We know how important it is for us all to do what we can to ensure an effective transition for ourselves and our teams back to work. The landscape of the workplace has and will inevitably continue to change and today’s ‘new normal’ may not be tomorrow!

Course code: TQ_008
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Making your hires successful requires a lot of work. There is a science to identify talent that matches the needs and culture of your organization. The process of interviewing candidates based on behavioral questions is a proven way of pinpointing the best-qualified applicants. In this course, we will review the whys and hows of using this popular interviewing practice so that you can make the most of its benefits.

 

• Determine what behavioral interview is   

• Enlist steps to prepare for the behavioral interview   

• Create questions using STAR model   

• Conduct behavioral interviews

 

Course code: TQ_002
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Changing demographics, technology innovation, and global competition are driving enterprise-wide business transformation. Digital natives—two new generations of buyers and corporate talent—are wired to connect, communicate, and operate in this environment. How they instinctively navigate this digital age is redefining how organizations are responding to customer expectations, continuous business innovation, and competition. A recent Wall Street Journal article said, “We are in an era of extraordinary change in core business models. Technology is usually the cause.” As organizations shift from pre-digital age business models to more agile platform-based models, their strategies are changing too. Digital technologies are the tools that organizations are using to meet the demands of a new breed of the buyer and a competitive global economy. It’s clear that today—and going forward—every business is now a digital business.

 

• Learn how markets are getting transformed due to digital

• Recognize how business models get transformed due to digital

• Understand how digital influences strategy transformation for any business

 

Course code: TQ_020
Course type: E-learning course
Duration: 15 minutes
Language: English
Price: GBP 15,-

Mentoring is a process that follows coaching. Coaching makes a person equipped with the skills required for a job whereas mentoring is on-the-job process. It helps a person practice the skills learned, enhance the skills, and learn new skills to be future ready. Hence, coaching is a short-term relationship whereas mentoring is a long-term. Coaching is always task oriented whereas mentoring is relationship oriented. It is all about reaching a stage where the mentor can easily share the real issues influencing the trainee. On the other hand, coaching can be implemented immediately on any particular topic. This course will help you acknowledge the difference between coaching and mentoring and make you learn when to use them.

 

• List the differences between coaching and mentoring 

• Identify the requirements that are suitable for coaching and mentoring

Course code: TQ_053
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Why do we often say that it is important to effectively network and build strong business partnerships? It is because your success as a businessperson will be greatly affected by the professional relationships you cultivate. Whether leading employees, working on a cross-functional team, or meeting with colleagues at an industry conference, your ability to successfully network and build productive and authentic business relationships is important. Strong business relationships drive productivity and business success. Smart leaders spend time developing their interpersonal skills in order to build solid bonds with their employees, work productively and positively with peers and superiors, and generate business relationships that can contribute to personal and organizational success.

 

• Describe interpersonal skills    

• Identify ways to build business partnerships    

• Enlist key strategies to successful networking

Course code: WBB-002-12
Course type: Course package
Duration: 7 Hours
Language: English
Price: GBP 250,-

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics.

 

Effective remote working requires greater self-control and discipline to avoid the boundaries between work and personal life becoming blurred. Research has shown that, in general, homeworkers tend to work longer than office workers and this increases with the use of technology. Homeworkers do benefit from greater working time autonomy, but how effectively this is applied depends on the discipline of the individual.

 

The ‘Effective Remote Working’ bundle includes 3 months access to 10 online courses and over 7 hours of eLearning.  

 

• Management of Change

• Lone Working (Employees)

• Smart Workplaces: Responsible Social Media for Team members

• Business Writing: E-Mail Techniques

• AEC Success: Effective Decision Making

• Webinars – Conducting a Web-based Presentation

• ABCs of Managing Time & Effort: The 80/20 Way

• Smart Time Management: 7 Steps to Regaining Control of Your Day

• 3-way Communication

• Smart Customer Service 3: Effective Verbal and Nonverbal Communication

Course code: TQ_003
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Leaders must focus on developing their ability to be more agile and strategic – within an environment of constant change. They should explore tools that can be leveraged to achieve the goal. Good agile leaders make sure that their teams identify the desired long-term goals, and then work backward from these to identify all the conditions that must be in place for the goals to occur.

 

• Define the theory of change and identify factors impacting the change

• Enlist 5 types of organizational change and successful ways to implement them

• Apply strategies which help in creating an organization that is always ready for change

 

 

Course code: TQ_029
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their efforts on acquiring new customers, but only 18% surveyed focus on retaining existing customers. Another survey revealed that companies who increase their customer retention rates by 5%, increase their profits by at least 25% and often more. 

These statistics make it clear that loyal customers help drive a company’s growth and profitability. The key to keeping your customers satisfied and loyal to your organization is excellent customer service.   

In this lesson, you will learn how to build relationships of trust and appreciation.

 

• Recognize the value of customer service 

• Serve external customers 

• Serve internal customers

Course code: TQ_064
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

The workforce in most of the organizations has a mix of four generations. Individuals from the Baby Boom era are moving closer to retirement, while a new generation of workers, Generation Z, are entering the business world. Different cultural events and forces have so distinctly molded the Baby Boomers, Generation X, Millennials, and Generation Z that their approaches to work vary greatly. In this lesson, you will learn that strategic leaders seize the opportunity to leverage the wisdom and experience of the oldest generation and the entrepreneurial, technological, and ideological strengths of the younger generations to prepare their organizations for the future.

 

• Identify the similarities of all generations 

• Learn to lead the generationally diverse team 

• Build the bridge between these generations

Course code: DP-2227
Course type: E-learning course
Duration: 4 hours
Language: Norwegian
Price: NOK 295,-

This course is only available in Norwegian.

E-læringskurset viser aktuelle funksjoner og muligheter i kommunikasjons­programmet Lync 2013. En kombinasjon av videoer, teori og oppskrifter gjør det enkelt å lære seg å kommunisere og samarbeide interaktivt med kolleger og andre kontakter. E-læringskurset inneholder 35 opplæringsvideoer.

Course code: TQ_049
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

When you make developing customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As your relationships grow, find ways to help your customers outside of your role as their sales consultant. These opportunities to assist them in their successes will cement your rapport even more. And don’t forget that relationships with your colleagues and co-workers need as much attention and care as your customer connections. It takes hard work and teamwork to be successful. Taking the time to build rapport with both your customers and colleagues is the key that unlocks this reality.

 

• Identify Ways of Establishing Customer Rapport

• Identify Ways of Sustaining Customer Rapport

• List the Benefits of Building Customer Rapport

 

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