Course catalogue

As a leader, one of your main responsibilities is to find good talent, cultivate that talent, and inspire loyalty and motivation in those talented individuals. Providing employee development is a great way to mature your staff and ensure that they stay with the organization. In this course, you will learn to provide the employees with the development they seek, using an Individual Development Plan, which is also beneficial for your enterprise.

• List the benefits of the Individual Development Plan 

• Create an Individual Development Plan

If you always do what you always did,  you will always get what you always got

- Albert Einstein 

Innovation by itself is a challenging and draining process. The unpredictability of the results of innovation adds to the stress of the innovator or innovation teams. Combining the task of innovation with a predictable process helps ease out the difficulties. This lesson focuses on the six areas which can be included in your innovation plan framework that will help you conduct the innovative team building activities in a constructive manner. You will also be in a position to identify the innovation roles and appoint the right persons to promote a flawless innovation process. Organizations that innovate new concepts using the correct framework and processes can ensure consistent industry growth. Take this lesson to learn about building innovation teams.

• Identify the six areas to include in your innovation framework 

• Describe and assign innovation roles to persons in the organization 

• Build innovation teams that drive success

Various masks: Procedural Mask vs Surgical Mask

"“We all need people who will give us feedback. That's how we improve.” 

-Bill Gates 

Feedback is an essential part of any manager-employee relationship. However, a lot of managers are reluctant giving corrective feedback. They either fear offending the employees or damaging the good rapport built over a course of time. But feedback is essential and beneficial for the manager, the employee, and the organization as a whole. So, how do you give negative feedback? This lesson will introduce you to the technique of sharing negative feedback using the sandwich feedback approach.

• Provide sandwich feedback 

• Assess the issues to be considered

Digital technologies are an undeniable part of today’s global economy. Digital organizations, like Amazon, have set the standard for the ideal customer experience, and all industries will need to embrace digital technology in order to satisfy customer needs and expectations. Digital Transformation can be defined as Business Transformation enabled through digital technologies, such as mobile, cloud computing, artificial intelligence (AI) and machine learning, robotics, data analytics, the Internet of Things, and Virtual and Augmented Reality. Within the workplace, as human work shifts to a more knowledge-based, continual learning model, the flexible and agile use of technology will be critical in attracting and retaining top talent. AI, RPA, data analysis tools, and machine learning are speeding repetitive tasks so that human workers can concentrate on activities that are less redundant and more productive and profitable. Organizations that focus on building company-wide cultures that embrace the agile, flexible world of digital technology will reap the benefits as they learn and grow.

• Explain how digital technology resulted in the transformation of customer needs

• Explain the role of digital technology in the transformation of the workforce

• Explain the role of digital technology in the transformation of operations