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  • TalentQuest Course Provider
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Course code: TQ_061
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Very few leaders are born with the qualities required to inspire and lead others. Most leaders are built—through personal effort, lots of introspection, and assistance from mentors and other leaders. In this course, you’ll learn the six characteristics that set effective leaders apart. You’ll discover the differences between managing and leading, and when to do each. And you’ll find out how to create a plan that will help you move from simply managing results to setting vision and leading others.

 

• Differentiate between managing and leading  

• Create leadership development action plan

Course code: TQ_024
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

It is a law of nature, if you work with people, you’re going to have conflict. When people with different viewpoints, backgrounds, personalities, work ethics, and industry experience come together, discord and differences of opinion are inevitable. Wise leaders accept that conflict is a part of work, they anticipate it, and they have a plan to address it. Effective conflict resolution takes practice. You may want to ask an experienced colleague, your HR department, or your manager for suggestions on dealing with this issue. Just realize that while you can’t avoid conflict entirely, you can establish an environment and a process that minimize the damage conflict can cause. 

If managed well, conflict can lead to innovation, stronger teams, and greater personal development—for you and your employees. 

 

• Become aware of workplace conflicts 

• Set a protocol to handle conflicts

Course code: TQ_090
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Many managers are promoted to leadership positions by virtue of their technical skills or subject-matter knowledge. Their proficiency and expertise set them apart from other candidates. These abilities are important, but they are just one aspect of being an effective leader. Leadership expert, Stephen Covey, says that due to the speed and constant change that define our world today, leaders need to be able to face new and different problems as they arise, make strategic decisions quickly, and guide their organizations with competence and character. He has identified four roles a leader must master in order to succeed in this ever-changing environment.

 

• Inspire trust among your team members

• Create a vision for your team

• Execute strategy to reach your goals

• Recognize your coaching potential

 

Course code: TQ_071
Course type: E-learning course
Duration: 15 minutes
Language: English
Price: GBP 15,-

If you want to unleash the power of your diverse team, you must also foster inclusivity. Your team members are more likely to contribute their unique perspectives and experiences when they feel welcomed and respected within the group. Inclusion is a team-wide endeavor, and you must be the leader. Helping team members find common ground and at the same time learning about and respecting each other’s differences is the key to creating an inclusive work environment that will leverage both talents and abilities of your diverse team.

 

• Identify the importance of managing diversity

• Enlist tips for building a strong team

• Explore the strategies of managing diversity

 

Course code: TQ_088
Course type: E-learning course
Duration: 15 MInutes
Language: English
Price: GBP 15,-

The simplest definition of diversity is “a range or variety of different things”. In the context of D&I, diversity refers to “the traits and characteristics that make people unique” which include (but are not limited to) race, ethnicity, age, gender, socio-economic class, ability, sexual orientation, and nationality. The summation of these variables combine to create life experiences which shape how a person solves problems, creates, and assesses risk. These are examples of “diversity of thinking” which yields direct and indirect benefits that are foundational to the business case for investments in D&I initiatives.

 

An inclusive environment is one in which “all individuals are treated fairly and respectfully, feel welcome, have equal access to opportunities and resources, and can contribute fully to the organization’s success.”

 

• What are strategies to improve D&I initiatives?

• What is the business case for D&I?

• What are the gaps in the business case for D&I?

 

Course code: TQ_099
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

There is no “one-size-fits-all” leadership style or approach for today’s managers. Each day brings new situations and challenges to be navigated. Depending upon the circumstances, effective leaders modify how they lead others and how they manage outcomes. They build collaborative partnerships with their team members. They develop and apply multiple leadership styles. As they know that change is inevitable, they plan for the future—for themselves and their team members. Let’s take a look at the skills situational leaders need to succeed.

 

• Identify the core situational leadership skills

• Evaluate your leadership approaches

• Create individual development plans

 

Course code: TQ_111
Course type: E-learning course
Duration: 15 minutes
Language: English
Price: GBP 15,-

The art and science of asking questions is the source of all knowledge.

 - Thomas Berger

 

Asking open-ended questions is a powerful tool to not only spark new ideas and discussions but also developing strategic thinking, collaboration and innovative business solutions. Leaders who demonstrate curiosity and active listening skills are ideally qualified for asking open-ended questions and helping their teams discover original answers to corporate challenges.

• Define an open-ended question 

• Identify the best practices in asking open-ended questions 

• Explain how to encourage and enable employees to use open-ended questions in business meetings 

• Recognize the advantages of open-ended questions

Course code: TQ_029
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their efforts on acquiring new customers, but only 18% surveyed focus on retaining existing customers. Another survey revealed that companies who increase their customer retention rates by 5%, increase their profits by at least 25% and often more. 

These statistics make it clear that loyal customers help drive a company’s growth and profitability. The key to keeping your customers satisfied and loyal to your organization is excellent customer service.   

In this lesson, you will learn how to build relationships of trust and appreciation.

 

• Recognize the value of customer service 

• Serve external customers 

• Serve internal customers

Course code: TQ_074
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Learning how to manage conflict successfully is a critical business skill that’s worth the time and effort to practice. Daniel Goleman’s Emotional Intelligence and Mark Gouston’s Just Listen are two resources among many that can help you strengthen your conflict management aptitude. Relationships can be messy, but with the right skills, attitude, and mindset, you will be able to address issues calmly, ensure that your customer feels heard and valued, and arrive at a solution that satisfies you both.

 

• Use the right tools to find a resolution of conflict

• Demonstrate the right attitude and behavior required for conflict resolution

• Determine the right solution to solve the problem

 

Course code: TQ_049
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

When you make developing customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As your relationships grow, find ways to help your customers outside of your role as their sales consultant. These opportunities to assist them in their successes will cement your rapport even more. And don’t forget that relationships with your colleagues and co-workers need as much attention and care as your customer connections. It takes hard work and teamwork to be successful. Taking the time to build rapport with both your customers and colleagues is the key that unlocks this reality.

 

• Identify Ways of Establishing Customer Rapport

• Identify Ways of Sustaining Customer Rapport

• List the Benefits of Building Customer Rapport

 

Course code: TQ_003
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Leaders must focus on developing their ability to be more agile and strategic – within an environment of constant change. They should explore tools that can be leveraged to achieve the goal. Good agile leaders make sure that their teams identify the desired long-term goals, and then work backward from these to identify all the conditions that must be in place for the goals to occur.

 

• Define the theory of change and identify factors impacting the change

• Enlist 5 types of organizational change and successful ways to implement them

• Apply strategies which help in creating an organization that is always ready for change

 

 

Course code: TQ_052
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Your day-to-day ability to genuinely connect and work well with others is the key to long-term career success. Especially in today’s work environment, where cross-unit, cross-functional, and even cross-organizational teams abound, those with strong interpersonal skills have a decided advantage. And you don’t have to be the stereotypical extroverted salesperson to possess these kinds of skills. Anyone can learn and practice how to interact with others in positive and productive ways. Whether you are collaborating with colleagues, attending a conference of industry peers, or chatting with a team member one-on-one, well-developed people skills give you the opportunity to build stronger relationships, foster goodwill, and cultivate influence with others.

 

• Manage business relationships   

• Work collaboratively with your team    

• Manage disagreement with colleagues

Course code: TQ_083
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

A project is a sequence of tasks completed in a specific order with the goal of achieving a certain outcome. Projects are overseen by managers but are executed by project teams according to detailed plans, budgets, and timelines. The investment of an organization’s time, labor, materials, equipment, and capital require that each detail be monitored and managed carefully to ensure that the scope of the project doesn’t spiral out of control and that the project’s profitability is maximized rather than jeopardized. Effective project managers demonstrate well-developed technical and interpersonal skills, attention-to-detail, business acumen, and exceptional follow-through.

 

• Explain the four components of project management  

• State the project management lifecycle

Course code: TQ_039
Course type: E-learning course
Duration: 15 minutes
Language: English
Price: GBP 15,-

Good leaders are predominantly facilitators, these leaders teach their people how to work effectively and solve problems. The result is more empowered and capable teams. Directing is said to be a process in which the managers instruct, guide, and oversee the performance of the employees to achieve predetermined goals. 

• Differentiate between a leader and a director 

• Define an enabler 

• Describe how a good leader facilitates an employee's problem solving ability

 

Course code: TQ_010
Course type: E-learning course
Duration: 15 MInutes
Language: English
Price: GBP 15,-

Your success as a leader isn’t dependent upon how much technical knowledge, business expertise, or years of industry experience you have. If you want to achieve goals consistently, build strong, collaborative teams, and establish solid relationships with colleagues, superiors, and clients, then you need Emotional Intelligence (EQ). Emotional Intelligence, also known as Emotional Quotient (EQ) is the ability to properly gauge your emotions as well as the emotions of others in all situations, use proper judgment and behave appropriately for the desired outcome. In other words, EQ is the ability to identify your emotions, and those of others, and use that knowledge to make the best decisions, regardless of the circumstances.

 

• Define EQ 

• Describe the four components of EQ 

• Use tips and techniques to develop your EQ

Course code: TQ_002
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Changing demographics, technology innovation, and global competition are driving enterprise-wide business transformation. Digital natives—two new generations of buyers and corporate talent—are wired to connect, communicate, and operate in this environment. How they instinctively navigate this digital age is redefining how organizations are responding to customer expectations, continuous business innovation, and competition. A recent Wall Street Journal article said, “We are in an era of extraordinary change in core business models. Technology is usually the cause.” As organizations shift from pre-digital age business models to more agile platform-based models, their strategies are changing too. Digital technologies are the tools that organizations are using to meet the demands of a new breed of the buyer and a competitive global economy. It’s clear that today—and going forward—every business is now a digital business.

 

• Learn how markets are getting transformed due to digital

• Recognize how business models get transformed due to digital

• Understand how digital influences strategy transformation for any business

 

Course code: TQ_060
Course type: E-learning course
Duration: 15 minutes
Language: English
Price: GBP 15,-

Kurt Lewin a German-American psychologist, defined himself and his contributions within three lenses of analysis: applied research, action research, and group communication were his major offerings. One of the Cornerstone models for understanding organizational change was developed by him and is referred to as ""Kurt Lewin's three-stages of Change.

 

This model breaks into three-stages: Unfreeze, Transition, and Refreeze. In the ""Unfreeze"" stage, an organization prepares for the change. In the ""Transition"" stage, the change takes place and in the ""Refreeze"" stage, the change becomes solidified as the new norm.

 

• Describe the need for change

• Identify the three stages of Kurt Lewin’s change model

• List the activities in the unfreezing stage

• Explain why communication is important in the transition stage

• Explain the importance of refreezing

Course code: TQ_079
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

Your success as a businessperson will be greatly affected by the professional relationships you cultivate. Interpersonal skills are the cornerstone of developing these associations, so it is important to assess your abilities to communicate clearly and empathetically and to listen well. The most effective and satisfying relationships are based on a genuine and mutual desire to get to know and help others. When you focus on adding value to your business connections, you will build a network that is both personally satisfying and professionally beneficial.

 

• Identify foundational skills required to build a strong interpersonal relationship

• Develop methods of building business partnerships

• Enlist keys to networking

 

Course code: TQ_001
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

A business is a living organism that depends on the strategic coordination of systems, activities, and information to build customer-satisfying products and services and ensure profitability and future growth. A company’s success is determined by the ability of each core function to effectively perform its specific purposes and responsibilities and, at the same time, proactively cooperate and communicate with the other departments. It is this combination of business-unit excellence and cross-functional collaboration that acts as a key to organizational success.

 

• Review talent recruitment and development    

• Review finance and information technology   

• Assess operations and strategic management

 

Course code: TQ_064
Course type: E-learning course
Duration: 15 Minutes
Language: English
Price: GBP 15,-

The workforce in most of the organizations has a mix of four generations. Individuals from the Baby Boom era are moving closer to retirement, while a new generation of workers, Generation Z, are entering the business world. Different cultural events and forces have so distinctly molded the Baby Boomers, Generation X, Millennials, and Generation Z that their approaches to work vary greatly. In this lesson, you will learn that strategic leaders seize the opportunity to leverage the wisdom and experience of the oldest generation and the entrepreneurial, technological, and ideological strengths of the younger generations to prepare their organizations for the future.

 

• Identify the similarities of all generations 

• Learn to lead the generationally diverse team 

• Build the bridge between these generations

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