Course catalogue

McKinsey’s 7-S model was created by McKinsey consultants Robert Waterman, Tom Peters, Richard Pascale, and Anthony Athos. It provides a framework to plan and execute mid-term organizational change. It is based on the premise that organizations perform properly when seven key elements are aligned. 

The seven key elements are structure, strategy, systems, skills, style, staff, and shared values. The model is most often used as an organizational analysis tool to assess and monitor changes in the internal situation of an organization.

• List the seven elements of McKinsey’s change model 

• Identify the hard and soft elements of the factors of change 

• Use the model to change organizational behavior 

• State the advantages and disadvantages of the model

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics.

Managing remote teams and business continuity are operational priorities for companies during the COVID-19 pandemic.  Remote working allows some operations to continue and facilitate flexible work schedules, which typically improves individual performance. However, greater flexibility and leading teams remotely puts a greater burden on managers and makes supervision more complex. 

The group of workers who experience most difficulty in handling ‘boundary-less’ working are actually managers.  This is mainly because they are connected longer in their ‘non-working time’.

The ‘Managing Remote Teams’ bundle includes 3 months access to 10 online courses and over 10 hours of eLearning. 

• Negativity in the Workplace

• Decision Making

• Supporting Change: 03-Your Path to Supporting Change

• Management 101: 02-Leading and Communicating as a Manager

• Smart Management: Managing a Geographically Distributed Workforce

• Health and Safety for Home Workers (Managers)

• Lone Working (Managers)

• An Effective Leader’s Guide to Time Management

• Team Building IV: Conflict Management

• Essential Skills of Leadership: 05-Lead Effective Meetings

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics. 

Maintaining health and well-being while working from home encompasses many areas, including ergonomics, preventing feelings of isolation and effectively managing stress. Studies have found that more than half of people working from home had not paid any attention to ergonomics, and 94% of them reported that neither had their employers. Almost half of remote workers have experienced work-related pains. One of the most problematic aspects of home working is the isolation and the lack of access to day-to-day informal interactions. While remote working enables greater autonomy, it also leads to higher levels of work intensity. The ‘24/7’ availability for work can result in family conflict and stress. Key areas to promote a positive work-family interface include the parental ability to cope with children and amicable resolutions of conflict about working hours, household work and personal time in the family.

The ‘Healthy Home Working’ bundle includes 3 month access to 12 online courses and over 9 hours of eLearning.

• Stress Awareness

• Working Time Limits and Fatigue Management

• Display Screen Equipment (DSE)

• Ergonomics

• Health and Safety for Home Workers (Employees)

• Medicine Awareness

• Smart Health: Sleeping – How to Ensure You Are Well-Rested & Energized

• Smart Mental Health: Managing Anger and Emotions

• Smart Mental Health: Keys to Successful Parenting

• Smart Health: Drinking Responsibly

• Smart Mental Health: Reducing Stress and Anxiety

• Smart Mental Health: Mastering Marriage

The focus of your call center may be to generate sales or to handle customer service, either way, your department has an important role in the organization. The call center team is the face of the company for the customer, hence plays a crucial role in customer handling. Call centers generate a high turnover, which makes it even more important to exhibit consistent management and strong leadership to avoid attrition and to increase productivity and response time. 

In this lesson, let’s look at some ways that you can develop and maintain a happy, productive, and motivated call center team.

• Hire and train the right professional 

• Measure, monitor, and motivate your employees 

• Reward and affirm your team

How to great in the new world.