Course catalogue

Starting a new life as a student in a new and different city or country is very exciting, and while most students will have a perfectly safe and crime-free experience, it is a fact that one third of students will be a victim of crime of one sort or another during their time at college or university. The most common crimes are theft and robbery, followed by incidents involving violent physical or sexual assault. Statistics show that an estimated 20 per cent of student robberies/muggings occur in the first six weeks of the academic year, when students are distracted with settling in.  

By far the best defence is to always use common sense and awareness when in any situation, therefore this course aims to instill in the candidate an awareness that will keep them, their property, and the people around them, safe. The knowledge and preparation gained from this course can help a student to navigate their way confidently into their new life and dramatically reduce the probability of becoming a victim of crime.

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics.

Effective remote working requires greater self-control and discipline to avoid the boundaries between work and personal life becoming blurred. Research has shown that, in general, homeworkers tend to work longer than office workers and this increases with the use of technology. Homeworkers do benefit from greater working time autonomy, but how effectively this is applied depends on the discipline of the individual.

The ‘Effective Remote Working’ bundle includes 3 months access to 10 online courses and over 7 hours of eLearning.  

• Management of Change

• Lone Working (Employees)

• Smart Workplaces: Responsible Social Media for Team members

• Business Writing: E-Mail Techniques

• AEC Success: Effective Decision Making

• Webinars – Conducting a Web-based Presentation

• ABCs of Managing Time & Effort: The 80/20 Way

• Smart Time Management: 7 Steps to Regaining Control of Your Day

• 3-way Communication

• Smart Customer Service 3: Effective Verbal and Nonverbal Communication

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their efforts on acquiring new customers, but only 18% surveyed focus on retaining existing customers. Another survey revealed that companies who increase their customer retention rates by 5%, increase their profits by at least 25% and often more. 

These statistics make it clear that loyal customers help drive a company’s growth and profitability. The key to keeping your customers satisfied and loyal to your organization is excellent customer service.   

In this lesson, you will learn how to build relationships of trust and appreciation.

• Recognize the value of customer service 

• Serve external customers 

• Serve internal customers

Worldwide incidents of Cyber Attack on shipping are rising dramatically every year, and vessel vulnerability to these attacks is also on the increase - as systems become more and more automated and connected. Whether carrying cargo, passengers or vehicles, ships are becoming more dependent on the use of digital and communications technologies throughout their operational lifespans. As shipping systems become more and more complex, so does their vulnerability to attacks from cyber criminals, who have demonstrated the ability to penetrate the systems used by the maritime industry, with potentially disastrous consequences to life, property, and the environment.

The ‘Cyber Security Awareness for Vessels' course examines the Cyber Security threats that exist, both generally and specifically within the maritime environment. The course examines the weaknesses that there may be in ship IT and OT systems, and how they may be exploited - and then goes on to look at the measures that can be taken to mitigate and defend against these types of threats.

Just about everyone knows that young people just love to travel. It is a means of expressing themselves, discovering who they are, and a fantastic means of exposing them to different cultures, societies, and ways of life. It is also common knowledge that there are, and always will be inherent risks that accompany young people whilst they are travelling away from the security of family and home. For example, in Australia, more than 38,000 people go missing each year. Whilst most of these are located within a short time period, there remain as many as 2,600 missing for more than 3 months.

The Online Travel Security Awareness for Students & Young People Overseas Course has been specifically written for young people travelling or working overseas during gap years, student exchange programmes, working with NGO's and Charities or simply backpacking around the world. 

The course covers most areas that need to be considered in order to assist in the mitigation of the risk of a security-related incident. The course also covers topics relevant to safety issues, including emergency response planning and measures. Learners should understand that this course cannot guarantee you a risk-free experience, but it will build on your current personal security knowledge and risk mitigation skills.