Constructive feedback has the ability to help your employees do their jobs better. It helps strengthen your team and improve the overall performance. Many managers are unable to give constructive feedback; hence, they do not get the expected results and sometimes have an adverse effect on their relationship with their employees. To avoid this, many managers are reluctant to provide feedback.
Constructive feedback is an opportunity to coach your team members on how to grow into more productive and independent contributors. When giving and receiving positive and negative feedback becomes a routine part of everyone’s workday, you and your team will be on your way to personal and organizational success.
• Follow the rules of providing feedback
• Implement effective methods to share feedback
"“Communication works for those who work at it.”
-John Powell
Upward communication flows from the lower level to the upper level of a hierarchy. For example, employees communicating with their immediate manager, the immediate manager communicating with their reporting manager, and so on up to the board of directors or owner of the company. This form of communication helps employees express their requirements, ideas, or goals. Managing upward communication is an art to be acquired if you are looking for a long-term career in your organization and wish to get ample opportunities to learn and grow. This course will help you communicate upward effectively.
Establish your interest in the organization
Look for opportunities to contribute and think big
Be yourself and do not encourage or be involved in manipulation
Take ownership of your mistakes and avoid politics
Who is the course for?
Maritime personnel preparing for an SRC/VHF exam.
Is previous experience required?
No previous experience is required to complete this exam.
How will the course benefit me?
By learning the whole SRC/VHF curriculum in a simple and easy to understand way.
How will the course benefit my company?
By ensuring optimal preparation of candidates prior of taking the SRC/VHF exam.
What standards are referenced in the course?
ITU Radio Regulations
Is there an assessment?
Once you have completed the course, you will be asked a series of questions to check your knowledge and understanding. These are based on the learning objectives for the course and have a pass mark of 70%.
You want to develop a team that feels comfortable approaching you with new ideas, suggestions for improvements, and even their personal challenges. You want your clients to know that you are genuinely interested in hearing their concerns and ideas. And you want your superiors and peers to see you as someone who encourages innovation and open communication in your department. Working to improve your active listening will take patience and practice. But if you learn how to put this powerful communication skill to work for you, you’ll discover that the benefits are well worth the effort.
• Define active listening
• Confirm your understanding of the meeting
• Pay attention to body language
Today’s marketplace is fast-paced and ultra-competitive. Operations departments should be the same. They can’t afford to be wasteful, slow, or out of touch with their customers’ needs if they hope to compete and thrive. In order to achieve and maintain a competitive edge in the global economy and maximize corporate profits, successful operations management systems need to be engineered to quickly respond to customer’s requests, promptly adapt to new processes and product requirements, and rapidly embrace new technologies. No wonder Forbes magazine reports that 75% of CEOs come from an operations background. Having a comprehensive understanding of how an organization works is a leadership advantage.
• Define operations management
• Make operational decisions
• Improve operations continuously