Course catalogue

Leaders face conflict situations regularly as they manage team members, departmental issues, and organizational challenges. While there are core principles for solving these problems, they can’t all be solved using one strategy. Personality conflict between co-workers requires one approach, while an interdepartmental conflict requires another. In this lesson, we’ll look at several incidents and discuss how to resolve them. We’ll also suggest other strategies you can employ to address and minimize conflict in your workplace.

• Manage small group conflict   

• Manage large group conflict   

• Identify more strategies, tools, and thoughts on managing conflict

In today’s dynamic business environment, it has become of utmost importance for any organization to have a strategic plan in place. A strategic plan is a powerful instrument that helps a company commit to a future goal, motivate its organization through vision, clearly see its strengths and weaknesses, and move forward with a well-thought-out and measurable action plan. Thus, we can say that strategic planning sets direction, outlines measurable goals, and aids in changing approaches when moving forward. To develop an effective strategic plan, you must understand both where your business stands today and where it wants to be in the future.

• Define strategic planning and enlist elements of strategic planning      

• Explain the importance of an organizations mission and vision statements      

• Describe the core values and its unique value proposition     

• Outline goals, objectives, and plan to measure progress and performance

Leaders of successful sales organizations focus on strategic planning, intentional hiring, and effective coaching. They build a solid and well-defined sales framework that undergirds their sales team’s efforts. They prioritize hiring people who have the right skills, energy, and outlook. And they develop work environments that are highly structured, purposefully challenging, and appropriately supportive. When sales leaders achieve a good balance of these three factors, the sales process is streamlined, organized, and successful. 

• Build a strategic framework   

• Hire qualified salespeople  

• Coach your team members

"“The single biggest problem in communication is the illusion that it has taken place.” 

-George Bernard Shaw 

Thanks to technology, we now have numerous ways to communicate with one another. Organizations depend on social media, texting, and tweeting in addition to emails to present themselves to all the stakeholders. These rapid-fire methods of communicating have changed how we speak, how we receive information, and how we interpret the information we’ve received. Sometimes, these speed-of-light methods of connecting can affect our communication skills. Have you ever wondered if the receiver received your communication correctly or not? Do you evaluate the messages you send? This course will help you with tricks to communicate effectively using electronic media.

• Judge whether your message is essential and timely 

• Draft short messages 

• Use tools and white spaces for flawless messages 

• Convey the gist of the message in the subject line 

• Make decisions on when to not send emails and when to reply promptly

This course is taken externally on the Astutis platform, the delegate will receive a separate email from the provider with access details once this is processed by Astutis.

The enrolment will then be marked complete in Trainingportal once the course is passed.

Provided in association with Astutis, NEBOSH Learning Partner 807.

The NEBOSH National Diploma in Occupational Health and Safety is an advanced health and safety qualification. Equivalent to an undergraduate degree in OHS. The NEBOSH Diploma is NEBOSH's flagship qualification. It is recognized by employers and professional bodies in over 180 countries around the world!

The qualification will develop competence in all areas of health and safety so you can reduce risk in dangerous environments and keep people safe. It is the ideal course if you want a successful, long-term career in health and safety.

Unit A: Managing Health and Safety

This unit provides an in-depth understanding of the key areas for managing health and safety, covering moral, economic, and societal drivers, health & safety law, and health & safety management systems.

A1-Principles of health & safety management, A2-Principles of health & safety law, A3-Criminal Law, A4-Civil Law, A5-Loss causation and incident investigation, A6-Measuring and reviewing health and safety, A7-Identifying hazards, assessing and evaluating risk, A8-Risk control, A9-Organisational factors, A10-Human factors, A11-The role of health & safety practitioner.

Unit B: Hazardous Agents in the Workplace

Unit B details all major aspects of managing chemical, biological, physical and physiological hazards in the workplace.

B1-Managing Occupational Health, B2-Identification, assessment & evaluation of hazardous substances, B3-Control of hazardous substances, B4-Monitoring and measuring, B5-Biological agents, B6-Physical agents - noise and vibration, B7-Physical agents - radiation, B8-Mental ill-health & dealing with violence & aggression at work, B9-Musculoskeletal risks and controls, B10-Work environment risks and controls.

Unit C: Workplace and Work Equipment Safety

Unit C provides a thorough understanding of how to create and manage safe working environments, covering welfare, fire, dangerous substances, work equipment, electricity, construction, and transport.

C1-Workplace welfare requirements and specific workplace issues, C2-Fire and explosion, C3-Workplace fire risk assessment, C4-Storage, handling, and processing of dangerous substances, C5-Work equipment (general), C6-Work equipment (workplace machinery), C7-Mobile, lifting, access, and work at height equipment, C8-Electrical safety, C9-Construction & works of a temporary nature - hazards and controls, C10-Workplace transport and driving for work.