Problems running courses with the newest version of Flash

In the latest versions of Flash; version 11.7.700.169, 11.7.700.179 and 11.7.700.202, there is a problem with the sound. This has consequences for running courses at Trainingportal; the users may experience problems with running the course.

While waiting for a solution from Adobe, we suggest the following solutions:

• If you have not upgraded to the latest version of Flash, wait with this.
• If you have already upgraded to the latest version of Flash, you can roll back to a previous version. Adobe suggest v10.3. This can be downloaded from the Adobe Flash Player FAQ.
• If you have already upgraded to the latest version of Flash, try to run the course in Mozilla Firefox 12.0. So far we have not experienced any problems running newer courses in Firefox. For older courses, users can experience that the menu button for the course does not work, or that the course does not work at all.
• You can also try to open the course, and then click the F11-button on your keyboard. This will in most cases start the course.

The problem does not apply to all courses, but unfortunately we have no complete list of courses that are affected.
If you have any questions regarding this, please contact Trainingportal Support on 0047 24 15 55 55, or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Why can't I open the course when I click on "Start course"/ the first module in the menu?

• Internet Explorer probably has a pop-up blocker activated. The pop-up blocker will prevent an internet window to be opened from the existing window. Fnd out how to deavtivate the pop-up blocker here.

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Why can't I see any content in the course? The course window just keeps loading.

• Notice that you are required to use Windows Operative system and Internet Explorer.

• If the course still doesn't start you probably don't have the software required to run the course installed. Information about the required software is listed in the course front page under Technical demands. Check computer settings to see if you have all the required software installed.

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I can see the first page of the course, but I can't continue. Why?

• The navigational buttons may not be visible. Try the three first suggestions in the next paragraph.

• You might not be able to play MP3 files. The sound in the course will in that case be prevented from playing, and the course will not run. Take a MP3-test to see if that is the problem.

• If you don't hear sound on the test above you will have to deactivate the MP3 blocking. In Internet Explorer go to Tools > Internet options > Security > Trusted sites > Sites and add www.trainingportal.no as a trusted site. If you do not have permission to change your settings please contact your local IT administrator.

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I can't see any navigation buttons in the course window. What do I do?

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What do I do to hear sound in the course?

• Do you have a soundcard in your computer?

• Do you have load speakers and is the sound turned on?

• Do you have a MP3-blocker? Take the MP3-test to check.

If you don't hear sound on the test above you will have to deactivate the MP3 blocking. In Internet Explorer go to Tools > Internet options > Security > Trusted sites > Sites and add www.trainingportal.no as a trusted site. If you do not have permission to change your settings please contact your local IT administrator.

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I have downloaded all required software, so why doesn't the course start?

• Sometimes it will be necessary to uninstall Flash or Shockwave Player and install the latest version. We recommend to uninstall from Adobes website Web Players. Notice that you have to choose uninstallment for Windows and Internet Explorer. Then Flash Player can be downloaded from here, and Shockwave Player from here. NB You con'n need both. Check which player you need on the course front page.

• After uninstalling/installing you should restart your computer and then Check computer settings to see that the player is installed correctly.
• If you need to download Xtra's you can download them here. If you can't download all the Xtra's, you can contact support.

• In some cases an older version of Shockwave Player has to be downloaded. Contact support.

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Why isn't the course under My courses?

• You are not enrolled in the course. Click Course Catalogue and locate the course you want to go through. If you can't see Course Catalogue, you have to contact your local administrator or support to be enrolled.

• If you bought a course on the Internet, your payment may not have been registered yet. Contact support.

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How can I access my course certificate?

• The course certificate will be available when all the modules in the course is completed.

• You can see your course progression under Log. The whole course, or every module, must have a score of 100 for the course to be approved. You can also check the menu inside the course. The course menu is available by a button in the course window, in most cases in the lower left corner, and is marked with Menu or Index. The parts that are completed will be hooked. If some of the parts isn't hooked you will have to navigate to the uncompleted parts and complete them.

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What do I do when I can't find courses?

• Did you receive an e-mail about where to register? Read the letter thoroughly and check that you are registered on the correct portal. Trainingportal consists of several company portals that offer different courses.

• Contact your local Trainingportal administrator or support.

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Why can't I log on?

If you already have a username and password:

• Did you type it correctly? The system differs between capital and small letters.

• Did you forget your username or password? If you have registered your e-mailadress you can get log on information e-mailed by entering your e-mail adress here. You can also contact your local Trainingportal administrator or support.

Are you enrolled in the Basic Safety Training? Check the information you have received and notice that the username and password will not be activated until 14 days before the practical training. Maybe you are trying to log on to early? If it is less than 14 days to the practical course, and you are sure you are typing your username and password correctly, you will have to contact your safety center.

If you don't have a username and password:

• You will find information about how to get a username and password on the company portal front page. You can also contact your local Trainingportal administrator or support.

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