Mintra offers support to administrators and students at Trainingportal.no. Our support department answers questions regarding enrollment and completion of courses. We can also help with technical questions, for instance about installation of software necessary to go RUN the courses. See the links under technical solutions further down on this page.
We recommend to see our overview of Frequently Asked Questions before contacting support. You might find the ansWer to your question there. You can also contact us by telephone or e-mail.
E-mail:
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Telephone: +47 24 15 55 55 (UK: +44 845 5280057).
We guarantee to answer your request within one working day. Our support service is open monday between 0800 and 1600, and tuesday to friday between 0900 and 1600.
Why can't I open the course when I click on "Start course"/ the first module in the menu?
Internet Explorer probably has a pop-up blocker activated. The pop-up blocker will prevent an internet window to be opened from the existing window. Fnd out how to deavtivate the pop-up blocker here.
Why can't I see any content in the course? The course window just keeps loading.
Notice that you are required to use Windows Operative system and Internet Explorer.
If the course still doesn't start you probably don't have the software required to run the course installed. Information about the required software is listed in the course front page under Technical demands. Check computer settings to see if you have all the required software installed.
I can see the first page of the course, but I can't continue. Why?
You might not be able to play MP3 files. The sound in the course will in that case be prevented from playing, and the course will not run. Take a MP3-test to see if that is the problem.
If you don't hear sound on the test above you will have to deactivate the MP3 blocking. In Internet Explorer go to Tools > Internet options > Security > Trusted sites > Sites and add www.trainingportal.no as a trusted site. If you do not have permission to change your settings please contact your local IT administrator.
I can't see any navigation buttons in the course window. What do I do?
Click on F11 on your keyboard. If that doesn't help you have to change your screen resolution by doing the following:
Check which resolution the course needs on the course front page. Change the resolution via the Start-menu: Control Panel > Display > Settings. If you still can't see the navigation buttons do the following:
In Internet Explorer go to: Tools > Internet Options > Security. Choose Internet and Custom Level. The window Security Settings Internet Zone is opened. Deactivate the following: ”Allow script-initiated windows without size or position constraints” and “Allow websites to open windows without address or status bars”.
Do you have load speakers and is the sound turned on?
Do you have a MP3-blocker? Take the MP3-test to check.
If you don't hear sound on the test above you will have to deactivate the MP3 blocking. In Internet Explorer go to Tools > Internet options > Security > Trusted sites > Sites and add www.trainingportal.no as a trusted site. If you do not have permission to change your settings please contact your local IT administrator.
I have downloaded all required software, so why doesn't the course start?
Sometimes it will be necessary to uninstall Flash or Shockwave Player and install the latest version. We recommend to uninstall from Adobes website Web Players. Notice that you have to choose uninstallment for Windows and Internet Explorer. Then Flash Player can be downloaded from here, and Shockwave Player from here. NB You con'n need both. Check which player you need on the course front page.
After uninstalling/installing you should restart your computer and then Check computer settings to see that the player is installed correctly.
If you need to download Xtra's you can download them here. If you can't download all the Xtra's, you can contact support.
You are notenrolled in the course. Click on Find course and find the course you want to go through. If you con't have access to Find course, you have to contact your local administrator or support to be enrolled.
If you bought a course on the Internet your payment may not have been registered yet. Contact support.
The course certificate will be available when all the modules in the course is completed.
You can see your course progression under Log. The whole course, or every module, must have a score of 100 for the course to be approved. You can also check the menu inside the course. The course menu is available by a button in the course window, in most cases in the lower left corner, and is marked with Menu or Index. The parts that are completed will be hooked. If some of the parts isn't hooked you will have to navigate to the uncompleted parts and complete them.
Did you receive a letter about where to register? Read the letter thoroughly and check that you are registered on the correct portal. Trainingportal consists of several firm portals that offers different courses.
Contact your local Trainingportal administrator or support.
Did you type correctly? The system differs between capital and small letters.
Did you forget your username or password? If you have registered your e-mailadress you can get log on information e-mailed by tyoing your e-mail adress here. You can also contact your local Trainingportal administrator or support.
Are you enrolled on the Basic Safety Training by Falck Nutec? Check the information you have received and notice that the username and password will not be activated until 14 days before the practical course. Maybe you are trying to log on to early? If it is less than 14 days to the practical course, and you are sure you are typing correctly and still not able to log on you will have to contact Falck Nutec.
If you don't have a username and password:
You find information about how to get a username and password on the firm portals front page. You can also contact your local Trainingportal administrator or support.
Support 
